We interview Eng. Paolo Pesenti, IT Manager at Mozzanica
Good morning Mr Pesenti, let's start with the first question: Which technologies will transform your industry in the next three years?
In the next three years, the technologies that are sure to transform the IT sector are:
- artificial intelligence;
machine learning;
- advanced cybersecurity (certainly using AI techniques);
hybrid cloud;
- multicloud;
automation and IT process orchestration;
- edge computing;
and the Internet of Things.
How do you balance data security and innovation?
Balancing data security and innovation is definitely one of the most important challenges to manage as an IT manager today, right?
The goal is to find a dynamic balance between security and innovation.
What does this essentially mean?
It means:
- integrated governance;
proactive risk management,;
- and above all, a risk-based approach to IT management.
It also includes the adoption of Zero Trust architectures and ongoing training that must reach all levels of the company.
Which metrics do you use to assess IT impact?
The metrics we use to measure IT impact go beyond traditional IT metrics,
because we also need to measure the value generated for the business.
So these include:
- efficiency and economic metrics,
performance and availability metrics of environments,
- security metrics (which are extremely important right now),
innovation and digital transformation metrics for the business,
- and business support metrics.
This is because, I repeat, we don’t use metrics in isolation, but rather a mix that complements each one making the system much more robust in terms of feedback and insights.
How do you manage resistance to technological change?
Managing resistance to change is not easy, is it?
Especially when technology impacts well-established habits that have built up over time.
It’s not enough to simply install a new solution or adopt a new technology.
It must always come with support and above all, we need to accompany people, our colleagues, through the change.
This is a crucial challenge that we face every day.
And it’s above all a continuous process. Once something new is released, there’s a phase of listening to people, refining the process, and adjusting.
Because from my point of view, technological change is, in fact, cultural change.
People need to be supported and guided helped to see technology as an enabling factor, not something that constrains their day-to-day activity, but something that propels the company into the future.